How Dentists Can Build Trust With Their Patients | Dr. Christopher Zed | Vancouver, Canada

Dr. Christopher Zed
2 min readSep 20, 2022

Dental work is typically not something patients think they need, especially if they are not experiencing any symptoms. Building trust with your patients can convince them to accept your treatments. Here are effective ways to build trust with your patients so that they will accept treatment and services.

Small Introduction

One of the most effective things you can do to build trust is to include a small introduction. This can help make your patients feel more comfortable. During the initial consultation, dental hygienists can introduce themselves and start a conversation while waiting for the dentist to enter the room. If you are a dentist, introduce yourself to your patients before dental assistants start treatment. This will allow them to feel they are receiving the best care even when they might receive bad news.

Patient Care

It’s easy to see a patient as having a condition that needs to be treated. However, it’s important to remember that each patient is unique and has their own concerns and needs. You need to make them feel like they are a single patient to win their trust. To improve the results of your services, you need to tailor your approach to each patient.

Provide Visuals

One of the main reasons why many people do not believe they need dental work is their lack of visual awareness. X-rays are often used to show a patient that their teeth require improvement. However, they can also be used to compare healthy and problematic ones. This is because having the visual awareness to spot the difference can help patients make an informed decision regarding their treatment.

Guide Them Through It

Another reason people do not trust dental professionals is their lack of understanding of the treatment they are being offered. Explain the situation to your patient in a clear and easy-to-understand way. This will allow them to make an informed decision regarding their treatment. After talking about the treatment that you are planning on providing, make sure that you explain how it will help solve the patient’s problem.

Accept Negative Reviews

It’s important to remember that negative feedback can happen online, even if you’re still good at your job. Before starting a dialogue with a potential patient, make sure you acknowledge the negative review that has been written. This will show that you genuinely care about the person you’re treating and want to ensure they get the best possible care.

Originally published at on September 20, 2022.



Dr. Christopher Zed

Dental healthcare expert Dr. Christopher Zed, of Vancouver, British Columbia, has been practicing dentistry for more than 30 years.